Creating A Helpdesk Ticket

When sending a support request to IT please include the following information:

• Subject Line (Do not write the full message or issue in this field, if you do the ticket will be closed automaticially.) 
• Location of issue (If applicable) 
• Detailed information regarding issue

If you require IT support please email: support@equitasacademiestrust.com 

Good Example

Bad Example

If you are submitting a ticket via email simply email support@equitasacademiestrust.com 

Alternatively, you can submit a ticket via the online portal:

Step 1: Navigate to https://chilwellcroftacademy.zendesk.com/hc/en-gb/requests/new 

Step 2: Fill in the below information and click submit.

If you require IT support please email: support@equitasacademiestrust.com